Pharmacy Delivery
Pharmacy Delivery and Packing Information
Below explains how the Pharmacy(s) handle packing and delivery of goods that are ordered from a 5M on-line pharmacy shop.These prices ONLY apply to pharmacy shop orders. Products ordered from other shops do not count towards the pharmacy order values noted below.
Delivery Costs
Delivery costs are calculated on one of 3 worldwide regions the goods can be sent to. Prices are confirmed when the delivery country is selected during the order process, and are based on the following figures:| Region | Order Value | Delivery Cost |
| United Kingdom | up to £300 | £6.00 |
| over £300 | FREE | |
| Europe | up to £700 / €900 / $1300 | £45.00 (or €/US$ equivalent*) |
| over £700 / €900 / $1300 | FREE | |
| Worldwide | up to £1000 / €1250 / US$1900 | £130.00 (or €/US$ equivalent*) |
| over £1000 / €1250 / US$1900 | FREE |
ORDERS OVER 15KG IN WEIGHT OR EXCESSIVE CHARGES
If an order exceeds 15kg, or for some reason the delivery charge turns out to be excessive, such as specific cool chain delivery requirements, 5M may need to charge an additional fee for delivery. If this is the case we will advise the Customer of the revised delivery charge. The Customer will then have the choice of accepting the new charge and receiving the order, revising the order, or cancelling the order at no charge.
In the majority of cases orders over 15kg weight will qualify for free delivery based on the value of the order.
Delivery Methods
The majority of our orders are delivered by TNT or UPS Worldwide and are trackable. The Customer will be supplied with the tracking details once the order has been despatched.A signature will generally be required on delivery. The Customer should ensure someone is available to receive the package. The Pharmacy(s) will not take responsibility for spoiled/lost goods resulting from a failed initial delivery.
Delivery Timescales
Delivery to the UK is overnight.Delivery to Europe: up to 4 days.
Worldwide delivery: up to 5 days.
Mode of Delivery
The above prices are based on standard delivery. Where vaccines are ordered a temperature controlled "cool chain" service may be required. In most cases these additional costs are priced into the existing product delivery costs, however we reserve the right to apply additional delivery charges should 5M feel it is necessary to do so. Where this is the case 5M will advise the Customer of the revised delivery charge. The Customer will then have the choice of accepting the new charge and receiving the order, revising the order, or cancelling the order at no charge.Packaging
Suitable packaging is used to safely and successfully deliver goods. Where a cool chain delivery service is required goods are packed in specific cool chain packing designed to ensure the correct temperature control for the maximum delivery duration.Further information is available in the terms and conditions.
This document forms part of our full terms and conditions.
